The required GÉANT Service Desk Services are considered a single, integrated Service package, essential for ensuring consistency, efficiency, and seamless operation across all areas of the GÉANT Operations Centre. Dividing the contract into separate lots would create operational and coordination complexities, increase administrative overhead, and risk Service fragmentation. By awarding the Service Agreement to one (1) Provider, GÉANT aims to ensure a unified approach to Service delivery, enabling streamlined communication, standardized processes, and clear accountability for performance, security, and Service quality in line with agreed SLAs. New / future services can be added during the lifetime of the Service Agreement and these additional Services will be contracted with the awarded GSD25 Provider.
Deadline
De termijn voor de ontvangst van de offertes was 2025-11-26.
De aanbesteding werd gepubliceerd op 2025-09-30.
Aankondiging van een opdracht (2025-09-30) Object Toepassingsgebied van de aanbesteding
Titel: GSD25
Referentienummer: 077cf956-ef2d-4eea-8345-9e16ce4e267b
Korte beschrijving:
“The required GÉANT Service Desk Services are considered a single, integrated Service package, essential for ensuring consistency, efficiency, and seamless...”
Korte beschrijving
The required GÉANT Service Desk Services are considered a single, integrated Service package, essential for ensuring consistency, efficiency, and seamless operation across all areas of the GÉANT Operations Centre. Dividing the contract into separate lots would create operational and coordination complexities, increase administrative overhead, and risk Service fragmentation.
By awarding the Service Agreement to one (1) Provider, GÉANT aims to ensure a unified approach to Service delivery, enabling streamlined communication, standardized processes, and clear accountability for performance, security, and Service quality in line with agreed SLAs.
New / future services can be added during the lifetime of the Service Agreement and these additional Services will be contracted with the awarded GSD25 Provider.
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Soort contract: Diensten
Producten/diensten: Telecommunicatiediensten📦
Geschatte waarde exclusief BTW: 1 EUR 💰
Beschrijving
Beschrijving van de aanbesteding:
“The required GÉANT Service Desk Services are considered a single, integrated Service package, essential for ensuring consistency, efficiency, and seamless...”
Beschrijving van de aanbesteding
The required GÉANT Service Desk Services are considered a single, integrated Service package, essential for ensuring consistency, efficiency, and seamless operation across all areas of the GÉANT Operations Centre. Dividing the contract into separate lots would create operational and coordination complexities, increase administrative overhead, and risk Service fragmentation.
By awarding the Service Agreement to one (1) Provider, GÉANT aims to ensure a unified approach to Service delivery, enabling streamlined communication, standardized processes, and clear accountability for performance, security, and Service quality in line with agreed SLAs.
New / future services can be added during the lifetime of the Service Agreement and these additional Services will be contracted with the awarded GSD25 Provider.
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Aanvullende producten/diensten: Geïntegreerde telecommunicatiediensten📦
Aanvullende producten/diensten: Beheerdiensten in verband met computers📦
Hoofdlocatie of plaats van uitvoering:
“See documentation”
Duur: 2 (YEAR)
Het onderstaande tijdschema is uitgedrukt in aantal jaren.
Gunningscriteria
Kwaliteitscriterium (naam): Qualitative Awarding Criteria (Phase 3) for all Award Criterions
Kwaliteitscriterium (weging): 800
Prijs ✅
Prijs (weging): 200
Titel
Identificatienummer van de partij: LOT-0000
Procedure Soort procedure
Open procedure ✅ Administratieve informatie
Termijn voor de ontvangst van inschrijvingen of verzoeken tot deelneming: 2025-11-26 12:00:57 📅
Talen waarin inschrijvingen of aanvragen tot deelneming kunnen worden ingediend: Engels 🗣️
Minimumtermijn gedurende welke de inschrijver de offerte gestand moet doen: 182